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Customer comments


Customers who call us are asked to comment on their experience. We generally receive several opinions per day. They are automatically published here without any edits or deletions. We have so far received a total of 23,723. Below are the most recent:

The latest 25 comments are being displayed.
  • good (22)
  • average (1)
  • poor (2)

good
22nd April 2018 at 21:35
First class tech support every time I've needed. Knowledgeable and professional people who it's reassuring to know are there if I need. Thanks for all of the help.

good
22nd April 2018 at 04:58
nice meeting

good
21st April 2018 at 17:44
Phone answered within a minute , problem solved with email to back up . Excellent service . Alarm manufacturers please note !!!

good
21st April 2018 at 14:05
Excellent prompt service. Easy to understand instructions followed up with an emailed copy.

good
21st April 2018 at 10:06
Excellent technical support as usual

good
21st April 2018 at 00:37
My question was answered straight away I was therefore able to resolve the issue for my customer Thanks 😊

good
20th April 2018 at 22:35
I just didn't get the answer I wanted. I'm looking for a way to access net2 plus systems via a mobile device.

good
20th April 2018 at 19:44
You have one of a kind in John Murray. He has made extreme effort to work with Graybar Carolina's and this will pay off big time! - Tyler Fearrington Graybar Charlotte 704-398-6208

good
20th April 2018 at 16:42
You cannot beat good tech support and Paxton is there at the top. Thanks to the support team.

good
20th April 2018 at 16:41
Présentation commerciale détaillée, présentation technique accessible et dans l'échange. L'ouverture sur les cibles par typologie de clientèle très intéressante

good
20th April 2018 at 14:58
Very informative and excelent demonstration as always.

good
20th April 2018 at 14:24
Spoke with James Wilson, very knowledgeable and always makes a difference to be able to talk directly with somebody who knows the product rather than lots of different automated phone systems. Give James a pay rise we say ! Many thanks Paxton

poor
20th April 2018 at 14:21
Rep was late for the training session, caused some of the attendees to miss some of the presentation and training. Requested a more inept end user training on the BLU and only received a brief description/overview with left most of our sales reps confused between the BLU and Net2. Currently our sales reps are not selling Net2 and prior to the training class I informed the instructor of this and needed to focus on BLU only with a short product overview of Net2.

good
20th April 2018 at 13:59
very helpful

average
20th April 2018 at 12:48
Had zelf een iets andere voorstelling van deze meeting. Dacht/ had gehoopt op verkooptechnieken. Nu was het heel operationeel. Voor mij een stuk minder interessant. Neemt niet weg dat de presentie goed en duidelijk overkwam overigens. (duidelijke spreker)

good
20th April 2018 at 10:56
Excellent, really helpful

good
20th April 2018 at 10:24
Thank you so much for your great support.

good
20th April 2018 at 09:32
very rarely used , but brilliant when you need em !

poor
20th April 2018 at 09:16
I’ve been sent the customer feed back before any emails sent to me before the password for installer key on lite software. which hasn’t arrived to date

good
20th April 2018 at 08:28
I was very happy with the call, all questions answered for us. Regards Ross

good
19th April 2018 at 22:35
Excellent as usual

good
19th April 2018 at 18:58
The support tech was very helpful and answered all question

good
19th April 2018 at 18:42
Prima en erg informatief evenement. De manier waarop de nieuwe Paxton producten zijn uitgelegd was zeer informatief en duidelijk. Klanten weten hierdoor heel goed wat ze kopen en welke bijdrage deze producten kunnen leveren (waar, wanneer en hoe ze toegepast kunnen worden). Zonder de Sky-Walker presentatie zou het event mijn inziens niet minder geslaagd zijn. Het is wel goed dat klanten nu weten dat er een integratie is met Sky-Walker, maar wat er nu precies mee kan vereist verdere toelichting. Mijn complimenten aan het Paxton-Benelux team !

good
19th April 2018 at 15:53
Joe was very patient and helpful walking through the steps to migrate net2 access control database to new install.

good
19th April 2018 at 15:46
Sorted out my problem in 2 minutes as usual excellent service from the no1 technical support

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